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The best ways I use to get rapport and control with even the most difficult customers
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A proven script I use to lower peoples sales guard, stop them from fighting you and make them more receptive to hearing what you have to say. I have individual scripts on how to do this for kitchens, bathrooms, hvac, windows, bathrooms, roofs, siding and flooring that you can download and use to practice for your specific product.
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How to effectively use a pre-planned survey to get the customers needs and build urgency for them to get the work done. I have different surveys for windows, kitchens, roofs, hvac, flooring and bathrooms that you can download and how to use them in the home.
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Best ways and techniques to sell them on doing business with your company and keeping their interest while you do it. How to stop people from wanting to get more estimates
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How to build value and condition people to the price so they stop saying it's too much money. How to create value even if they think it's going to be half of what you are before you get there.
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Best ways to sell your product. Strategies on features and benefits. Using emotions to sell. Techniques on product selection. How to make them want it so much that money is not an issue.
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How to sell how you install the product so they only want your company to do the work. Use the installation explanation to build even more value in your product.
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A Comprehensive guide to closing including a discussion of the strategies used, how to deal with I need to think about it, 3 estimates, it's too much money, I have to talk to, I never make snap decisions and other common objections. Best ways to ask for the order.
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How to avoid and lower your cancellation rate. Best ways to explain the notice of cancellation. How to tighten up the sale.